A: Currently, we ship nationwide within the UK and are unable to deliver to Southern Ireland, Channel Islands, Europe and the rest of the world. We apologise for any inconvenience. To see if we deliver to your address, please contact us on WhatsApp
A: If your products arrive in less than perfect condition, please contact us on WhatsApp and we’ll be happy to assist you. Please notify us as soon as possible and provide the order number and ensure that you keep the box, packing materials including packing note and all items received for inspection.
Please note that products purchased between 1st November 2023 and 15th December 2023 with a valid receipt can be returned up to 14th January 2024. You will have the usual 30 days to return orders placed from 16th December.
Products excluded from this are:
• Gift cards
• Booking Fees
• Personalised goods
This does not affect your statutory rights.
A: If for any reason you are not completely happy with your Dr.Jart+ purchase, simply return the unused products and we will refund your account for the amount of the purchase.
To return your online order to us free of charge, please:
1. Print and complete our returns note which can be found here:
2. Re-package your items safely, including the completed returns note
3. Follow the instructions on www.royalmail.com to receive your returns label
Alternatively, you can carry out your own return using a courier of your choice, but please note that any postage costs obtained via independent return will not be reimbursed. Return address: Estée Lauder Companies, Constellation House, 3 Kiteʼs Croft Business Park, Warsash Road, Fareham, Hants. PO14 4FL.
Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date.
For more information about returns and refunds, please Click Here.
If you’re still unsure about how to return your item, please Click Here to contact us. Please include your order number with all enquiries.
A: Please allow 14 working days from the date we receive your return for your refund to be processed.
A: Unfortunately we do not offer exchanges. However, if you change your mind after receiving your order, you may return it and place a new order for the right item. Please note, the original product must be unused in order to get a refund.
A: If you wish to cancel your order, you have 30 minutes after your order is confirmed to do so. However, as processing times can vary, please note that we cannot guarantee your order will be canceled when requested. In this case, you can return your unused item(s) for free - details of our returns process can be found here.
We advise you will need to contact us via one of the following:
- Phone - 0800 088 4168
Please ensure you have your purchase order number ready when contacting us.
A: We are sorry to hear you received the wrong product. Please contact us by clicking here and we will do our best to help you. Please include your order number with all enquiries.
A: We are sorry to hear you received a damaged product. Please retain the box, packaging, and all contents, and contact us as soon as possible so we can remedy this for you. Please click here to contact us.
A: Yes, because our products are cosmetics they all have expiration dates. Our expiration dates are located on the bottom of each product along with the outer casing.
A: For all product related questions, please refer to the product page on the website. Each tab provides active ingredients and how to properly use. If the answer to your questions aren’t readily available, speak to one of our skincare consultants through our Live Chat who are more than happy to help!
A: Dr.Jart+ has a strong belief that cosmetic animal testing is not necessary and should be eliminated worldwide. We do not test on animals and our company is helping to bring about change in countries where animal testing is conducted on cosmetics as required by law.
A: We are really very sorry but some of our carrier partners are currently experiencing delays delivering our orders at the moment. They are working really hard to get your products to you as soon as possible. As a result our Consumer Care team are extremely busy and it is taking us longer than usual to respond to enquiries. We really appreciate your patience and ask that you keep checking your tracking information for updates. Thank you for your understanding.
WHERE IS MY ORDER?
You can check the status of your most recent orders by visiting the Track My Order page here. This is the easiest and fastest way to get the most current information regarding your online orders. You can also keep up to date with your order via the Order Status page here.
When you click on My Orders, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.
If you have placed your order using our Guest Checkout service, you will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
If the tracking information for your package confirms delivery and you cannot locate the delivered package please ensure before contacting us that you -
- 1. Check with neighbours and family members.
- 2. Look around the delivery location.
- 3. Check for notice of attempted delivery.
ORDER STATUS DESCRIPTIONS
Your order is currently being processed into our warehouse system. Once your order is confirmed and accepted, it will appear as ‘In Warehouse’ status.
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.
Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Order Details’.
Orders are processed in accordance to your delivery preference. Please find more information about delivery options and timings here.
We're sorry Dr.Jart+ only delivers online orders to UK addresses (excluding the Channel Islands).
All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- • Item(s) not available.
- • Difficulty in processing payment information.
- • Cannot deliver to address provided.
- • A duplicate order was placed.
- • If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
Once your order is confirmed, if you wish to cancel your order we advise you will need to contact us via one of the following via WhatsApp.
Please ensure you have your purchase order number ready when contacting us. Please note, that for orders placed using Standard Delivery, you will need to contact us with your cancellation request within 3 hours of having placed your order. For any orders placed on expedited shipping services, please contact us immediately to avoid disappointment as processing times will vary from Standard Delivery.
NOTE: As processing times can vary, we advise that we cannot guarantee your order will be cancelled when requested. If this is the case, please return your order once received in accordance with our Returns Policy.
CREDIT / DEBIT CARDS ACCEPTED:
• American Express
• Visa Debit
• Visa Electron
• Clearpay payment
• Apple Pay
WE'RE SORRY, WE DO NOT ACCEPT:
• Postal Orders
We are sorry, but at this time drjart.co.uk does not offer gift certificates.
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
A:We regret that we must limit orders to no more than eight (8) of any individual item and also limit orders to no more than three (3) orders per customer per day. If you have any questions, please Contact Us and we will be happy to assist.
A: You can check the status of your most recent orders by visiting the Track My Order page here or view your order under Your Account page. This is the easiest and fastest way to get the most current information regarding your online orders.
If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.
A: We are so sorry! If you’re having additional issues, please chat to us on WhatsApp.
We are sorry that your online order is not as expected. We’d like to help - click here to contact us. Please include your order number with all enquiries.